If your business is struggling to keep up with changing technology, you’ve probably already asked the question: Should I hire more employees or turn to an outside company? Both options have pros and cons, but turning to a managed services provider (MSP) has significantly more benefits than drawbacks.
Keep reading to learn what you get from an outsourced provider and discover the many benefits of managed IT services.
Managed services is a term used to describe various IT solutions offered by a third-party provider for their clients. Typically, MSPs charge a monthly fee for services specified in a service agreement.
Managed service contracts look different depending on your needs and the MSP you choose, but they can include some or all of the following services:
- Remote monitoring and management of your network, infrastructure, and applications
- Software and hardware procurement, installations, and upgrades
- Cybersecurity solutions, including vulnerability testing, intrusion detection and prevention, compliance consulting, and incident response
- Cloud infrastructure management and monitoring
- Managed communications
- Day-to-day help desk support
Whether you’re a small business or a large enterprise, you can enjoy the benefits of managed IT services.
There are many reasons why businesses choose to invest in managed services. Some companies purchase managed services in place of an internal IT department, whereas others enlist an MSP to support their current team. Managed services are also a convenient and cost-effective choice for businesses that must comply with strict cybersecurity regulations.
Here are seven of the many benefits of managed IT services.
You hired your IT employees for their expertise and problem-solving skills. If they spend their entire days dealing with low-level help desk tickets, you’re not making the most of their time. Instead of spending thousands to recruit, hire, and onboard new internal team members, you can enlist an MSP to handle some of the burden.
With an MSP dealing with day-to-day support services, your IT team can take on projects and brainstorm new ways to improve your technology. Plus, you can reduce your team members’ stress levels, which can help with burnout and turnover.
If you currently rely on the break-fix model, there’s a good chance you’re wasting money on problems that could have been easily avoided. One of the main benefits of managed IT services is that they help you catch issues before they affect your business.
As a business owner, maximizing profits is a top priority. However, that’s not always easy if you can’t anticipate your capital expenditures. A month that initially looked profitable could turn into a loss if you end up paying thousands for an unexpected IT emergency.
One of the benefits of managed IT services is that you don’t have to guess your expenses. You pay a fixed monthly or yearly fee for certain services outlined in your contract, allowing you to forecast costs far in advance.
When you hire one IT employee, you gain their expertise—which may or may not have substantial gaps. When you partner with an MSP, you gain the expertise of an entire company full of employees with different experience levels and specialties.
Because MSPs work with a diverse group of clients, they see various IT issues every day. Chances are if you’re experiencing a problem, your MSP has experience solving it or has a team member who knows how to help.
Your IT team may follow a nine-to-five schedule, but that doesn’t mean your IT issues will. Between the time your employees log off and arrive to work the following day, you could suffer a massive data breach and lose critical data. To avoid an after-hours disaster, you need around-the-clock support from an MSP.
A major benefit of managed IT services is that your MSP is available during evenings, nights, and weekends to troubleshoot issues, search for security vulnerabilities, and react to problems in real time.
Your IT department may have enough time to handle your company’s needs today, but what happens if your business grows? Your team would be overwhelmed, and your IT infrastructure might not be able to handle the new demands of your business.
MSPs already have a large team of IT experts available, and they can easily adjust your service contract if you need additional support. A huge benefit of managed IT services is that you can scale your services up or down as your business shifts.
No matter what type of business you own, cybersecurity should be a top priority. It only takes one cyberattack to drain your bank account and ruin your company’s reputation. Additionally, a security breach could put your compliance status at risk and keep you from landing new projects.
If you’re not sure how to keep your data safe or comply with regulatory requirements, a managed security provider can help. MSPs can implement new security measures, uphold compliance measures, and consistently monitor your network for security threats.
Are you ready to enjoy the many benefits of managed IT services? LISS Technologies has a wide range of managed service offerings for your business to choose from.
Is outdated or insufficient technology keeping your New York business from growing? It’s time to invest in some outside help and enjoy the many benefits of managed IT services. At LISS Technologies, we offer an array of managed services to fit any type of business, from financial service institutions to real estate companies.
We customize every managed services contract to ensure you get the services you need at a price point that’s comfortable for you. Whether you need us to step in as your internal IT team or take some work off your employees’ plates, our experts are here to help.
Get in touch today to learn more about the benefits of managed IT services for businesses in and around New York City.