Nearly every company around the United States that can have its employees work remotely has done the responsible thing and made the switch. However, nearly eight months in, no one is under any illusions the process has been easy.
One of the most important parts of effectively navigating the transition to remote work has been the implementation of reliable video communication tools. One of the most popular choices for many companies has been Zoom. Given the extraordinary increase in the number of users, Zoom has fared remarkably well.
That said, there have been instances of the technology breaking down, normally for short periods, causing disruption in business and causing users around the world to be forced to pause their operations. Without a reliable backup plan, businesses stand to lose money and productivity.
Very few people expected Zoom to be able to handle an exponential rise in traffic without a hiccup, but an interruption is an interruption.
Forming a Backup Plan
At Liss Technologies, we’ve been striving during the COVID-19 pandemic to give our partners the tools they need to continue operating. This is more than just a way to keep customers. In reality, we view business continuity as an essential service.
The first part of a robust communications solution is the knowledge that it is not “if” your chosen technology will fail but rather “when.” For our customers that have chosen Zoom as their preferred video-conferencing platform, we also make sure that they have access to technologies like nSpeak or Microsoft Teams.
There are a variety of ways these tools can be used for your organization. For example, if you are already utilizing Office 365, Teams can integrate easily with your internal operations and processes. Of course, the most basic implementation of these tools is a simple backup, but each platform has its advantages and disadvantages that let them complement each other well.
Integrating Multiple Solutions
Every organization’s needs are different. A company with a small number of employees that don’t need to communicate often but who are constantly hopping onto calls with clients might benefit from a tool like Zoom as their primary tool.
In the opposite situation, where a company is already leveraging Outlook and the rest of the Microsoft Office Suite with many employees, Microsoft Teams may be the best option.
In all likelihood, though, your organization lies somewhere in the middle. Using Teams as your primary internal communication tool while Zoom serves as your eternal communication platform gives your team the versatility to seamlessly communicate regardless of if a particular platform has somehow been disrupted.
This is only one possible combination of tools. The important part, really, is that your technologies have been integrated properly into your processes, employees have been trained in their use, and that they have the functionality to meet your needs now and into the future. This is where Liss Technologies is an important force for your organization.
Our consultative approach takes your organizational needs and existing structures into consideration. In other words, we’re finding the tool that meshes with your existing processes. We’re not trying to retrofit your organization to fit one particular tool.