Legal / Service Terms / Services Agreements

Services Agreements

Agreement Framework

Our customer agreements (“Service Contracts”) consist of three types of documents, each with a specific function: an estimate, proposal, sales order, scope of work, order form or similar document (“Order”), our Master Services Agreement (“MSA”) and relevant Service Attachments. This framework provides you with the flexibility of placing multiple orders with us, as and when you need.

Each Service Contract is subject to general legal terms and conditions (Master Services Agreement) and specific terms and conditions for your chosen services (Service Attachments).

Master Services Agreement

The Master Services Agreement provides the general legal terms and conditions applicable to all of our services.

  • Master Services Agreement – Last Updated 12/01/2022 [View]

Service Attachments for Primary Services

The Service Attachments provide additional service-specific terms applicable to the services you’ve ordered.  The terms of any applicable Service Attachments are controlling over the terms of the MSA.

  • Managed IT Support – Last Updated 10/01/2021 [View]
  • Data Backup – Last Updated 07/01/2021 [View]
  • Cloud PBX Hosting – Last Updated 07/01/2021 [View]
  • Private Cloud Hosting – Last Updated 07/01/2021 [View]
  • Web Design – Last Updated 07/01/2021 [View]

End User License Terms for Select Third-Party Services

  • eSentire Services – Last Updated 04/01/2022 [View]
  • Microsoft SPLA – Last Updated 01/01/2021 [View]


The Order describes the services you’ve ordered, as well as the fees you’ll pay for those services.  A sample Order can be found here.

The terms of an Order are controlling over the terms of the MSA and any applicable Service Attachments, but only with respect to technical specifications, pricing and other project details.


Previous versions of the Master Services Agreement and Service Attachments can be found here.